Business Development Officer/Analyst
Personal Banking, Business Banking & Asset Finance
Key Responsibilities
Credit Analysis & Reviews
- Prepare and submit credit proposals in conformity with Credit Policy guidelines and requirements in liaison with the Business Development Manager/Relationship Managers and to maintain a high standard of credit analysis
- Collect and analyze vital data on clients i.e. annual reports, management accounts, interim reports, industry reports and all press cuttings, towards acquiring in-depth knowledge which will facilitate comprehensive review of assigned accounts relationships in the branch
- Obtain account statistics and profitability figures for facilities reviews/renewals/appraisal purposes and ensure that information provided is accurately completed and that relevant remarks are incorporated in the credit proposal
- Prepare excess approval requests/notification for all excesses
Account Relationship Management
- Providing an interface between the bank, existing and prospective customers in order to maintain good customer relations, so as to meet customer needs within the strategic objective of the bank
- Make recommendation for existing and prospective customers under the various loan products and submit to the appropriate credit application formats within established turnaround time
- Run with a customer experience initiative to build customer loyalty for allocated portfolio
- Develop and manage customer relationships for the bank
- Organize calls and follow-ups for potentially new business
- Preparation of all reports required to monitor work progress – daily, weekly and monthly
- Ensure an effective call program is maintained on all allocated relationships and prospects; the calls should be recorded and filed
Business Development & Growth
- Develop the Personal & Business banking customer base and expand the unit’s business growth through marketing of the bank’s products and services
- Ensuring revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering
- Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements
- Participate in customer calls for marketing initiatives
- Assist in identifying customer needs not met by existing products and the implementation of new products and services
- Achievement of set revenue target for the unit by aggressive customer acquisition, efficient product delivery, offering a diverse range of products and excellent customer service
- Keep abreast of the rapid pace of product development to be able to sell new products
- Come up with customer service initiatives that will boost service and business growth
- Market research to monitor competitor activity and initiating product improvements to meet the changing consumer needs
- Efficient management of individual and overall departments’ budgets and ensure deadlines are met
Customer Service
- Encouraging customers to take up more loans and open up business accounts as a means of income generation to the bank
- Prompt calling of customers using the payment diaries produced on a daily basis for accounts falling in arrears
- Develop more business from the existing branch clientele – i.e. increase share of wallet by cross selling all personal & Business banking products to all the existing and potential branch customers
- Prospect, anticipate and close all sales leads within the shortest time possible in an efficient way
- Reviewing sales performance vs. target and making routine reports to respective BDM/RM
- Recommending to the BDM/RMs any business development opportunities for follow up
- Assist in identifying customer needs not met by existing products and the implementation of new products and services
- Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction
- Manage the Complaint’s Register
- Assume direct responsibility for a Personal & Business Banking process improvement project aimed at improving the Department’s ability to deliver efficient and timely service to its customers
- Be conversant with policies and procedures pertaining to all bank products and services and be able to adapt to change in these as well as technological changes, and customer sophistication.
Administration
- Prepare draft credit application proposals and submit to BDM for approval and sign off
- Follow up branch credit matters with Head office
- Continuous follow-up with customers and legal department to ensure perfection of securities
- Attend expeditiously to queries / routine correspondence received from customers, branches and Head office departments
Knowledge and Experience
- A University degree (Holders of a Business related degree will have added advantage)
- Credit analysis experience
- 3 years proven working experience in a Banking environment, exposure to Credit analysis is desirable
- Proven track record of consistently exceeding set targets
- Excellent people management skills
- Versatility, flexibility, passion and commitment to quality service delivery
Competences
- Must possess very good analytical skills
- Must possess a high level of integrity
- Ability to work independently, consult and clarify where necessary and make informed and firm decisions
- Excellent interpersonal skills, with the ability to establish and develop relationships
- Must be pro-active, a self-starter and have the ability to anticipate and advice on strengths, weaknesses, opportunities and threats
- Ability to work through teams, deliver high quality work within deadlines, and to meet team objectives
- Excellent communication skills both written and oral, including the ability to convey ideas and positions clearly
If your career objectives match any of these exciting opportunities,
please send your application letter, detailed CV and the name of three
referees to: jobs@ecb.co.ke by 7th November 2012.
Applications received after this date shall not be considered.