Debt Recovery Officer
Key Responsibilities
- To ensure achievement of all set targets for the reduction / recovery of debts and provisions
- Follow up overdue accounts by mail, electronically or in person to establish payment arrangements
- Follow up repayment arrangements and actively monitor that default is taken up expeditiously with the debtors
- Liaising with customers on phone and when they visit the bank on arrears position, loan restructuring and general account status information to facilitate payment
- Follow up and make recommendation to the credit committee on action to be taken on all non performing loans. Recommend suspension of interest, provisions write offs and write backs on non performing loans as per the prudential guidelines
- Following up clients to regularize their accounts either by issuing demand letters or repossession orders as well as make generating weekly arrears reports and updating any action taken
Academic Qualifications & Work Experience
- A University degree (Business Related)
- Qualifications in Credit Management/Debt Collection will be a definite advantage
- 2-3 years experience in banking operations, with exposure to credit or lending and debt collection functions
Skills Required
- Good communication and negotiation skills
- Good interpersonal skills
- Maturity, honesty, integrity and a strong sense of ethics
- The ability to remain calm in stressful situations
- Patience and understanding
- To be persuasive, persistent and firm
If your career objectives match any of these exciting opportunities,
please send your application letter, detailed CV and the name of three
referees to: jobs@ecb.co.ke by 7th November 2012.
Applications received after this date shall not be considered.