Sales Executives
Key Responsibilities
Business Development
- Develop the Personal & Business banking customer base and expand the unit’s business growth through marketing of the bank’s products and services
- Cold calling to arrange meetings with potential customers to prospect for new business
- Making presentations, negotiating sales, closing sales & representing the Bank in marketing activations and Events
- Acting as a contact between the Bank and its existing and potential clients
- Gathering market and customer information
- Ensuring revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering
- Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements
- Assist in identifying customer needs not met by existing products and the implementation of new products and services
- Achievement of set revenue target for the unit by aggressive customer acquisition, efficient product delivery, offering a diverse range of products and excellent customer service
- Keep abreast of the rapid pace of product development to be able to sell new products.
- Efficient management of individual and overall departments’ budgets and ensure deadlines are met
Customer Service
- Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction
- Assume direct responsibility for a Personal & Business Banking process improvement project aimed at improving the department’s ability to deliver efficient and timely service to its customers
- Be conversant with policies and procedures pertaining to all bank products and services and be able to adapt to change in these as well as technological changes, and customer sophistication
Knowledge & Experience
- Business graduate from an accredited University with major in preferably in Marketing, Banking or any Business Field or a Sales and Marketing/Business Diploma
- Minimum of B Minus in O level
- Professional qualification in either Customer Relationship Management , Sales or Marketing will be an added advantage
- Proficiency in Microsoft Office Suite
Key Competences
- Excellent selling skills
- Strong networking skills, for both internal and external networks
- Relationship Management skills with excellent communication and interpersonal skills
- A passion for performance, team play and achievement in a competitive and dynamic environment
- Hardworking, strategically minded individual
- Commercial awareness and customer focus
If your career objectives match any of these exciting opportunities,
please send your application letter, detailed CV and the name of three
referees to: jobs@ecb.co.ke by 7th November 2012.
Applications received after this date shall not be considered.