Friday, March 22, 2013

Customer Service Supervisor Job in Kenya

We are an ICT company, A leader in the Fleet management.

Due to expansion and growth, the following positions have arisen in our organization:

Customer Service Supervisor

Service delivery requirements include:
  • Effective management of the customer service center and reception area
  • Resolution of customer queries
  • Identifying, research, and resolving customer issues using the computer systems & present reports
  • Improvement and enforcement of processes and procedures
  • Providing customers with product and service information
  • Answering phone calls and responding to customer requests and orders
  • Completing customer call logs and related reports
  • Staff coaching
  • Monitoring overall QA results to identify trends, training and process improvement opportunities
This position requires a self-starter who possesses a desire to make things happen and about 5 years of working experience in some supervisory level

Experience in technology oriented service _rms, mobile telephony, BPO call centres, fleet management systems, etc will be an added advantage

The applicant must have excellent oral and written communication skills, excellent interpersonal skills and an ability to motivate to produce results

A University business degree is a pre-requisite

Applicants should submit their CVs to the following email address: